Refund Policy
Operated by The Brief Limited. Last updated: August 2026.
We want you to be happy with OnlyListen. If you are not satisfied with your Plus subscription, we offer a 15-day money-back guarantee.
How to request a refund
You can request a full refund within 15 days of your order date. Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact our support team at support@gulfbrief.ae.
What the guarantee covers
- First-time OnlyListen Plus subscriptions.
- Renewal charges made within the last 15 days.
What it does not cover
- Refund requests made more than 15 days after the charge.
- Partial refunds for unused time within a billing period.
- Free usage of the app, which does not require payment.
Cancellations
You can cancel your subscription at any time from your billing portal. Canceling stops future renewals; you keep Plus access until the end of the current billing period.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.